1. Introduction

John Paul Premium (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

2. Information We Collect

We may collect the following personal information:

Information you provide directly

• Name
• Email address
• Phone number
• Booking information
• Any message or enquiry you submit

Information collected through the website

• Basic website usage data (such as pages visited)
• Device or browser type
• Cookies and analytics information

3. Email Subscriptions

If you subscribe to our mailing list, we will use your email address to send:

• Exclusive offers
• Seasonal wellness insights
• Early access to new treatments
• Occasional promotional updates

You may unsubscribe at any time by clicking the unsubscribe link in any email.

4. How We Use Your Information

Your personal information may be used to:

• Process bookings or enquiries
• Send appointment confirmations or updates
• Provide marketing communications (if you subscribed)
• Improve our website and services
• Comply with legal obligations

We only process personal information for legitimate business purposes.

5. POPIA Compliance

In accordance with the Protection of Personal Information Act (POPIA):

We ensure that:

• Personal information is collected lawfully and transparently
• Data is only used for specific and legitimate purposes
• Personal information is kept secure and confidential
• Information is not kept longer than necessary

You have the right to:

• Access your personal information
• Request corrections to your information
• Withdraw consent for marketing communications
• Request the deletion of your data where applicable

6. Sharing of Information

We do not sell or trade personal information.

Your information may only be shared with trusted service providers where necessary to operate our business, such as:

• Website hosting providers
• Email newsletter platforms
• Booking or scheduling systems

These providers are required to protect your information.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Loss
• Unauthorized access
• Misuse
• Disclosure

However, no internet transmission is completely secure.

8. Cookies

Our website may use cookies to:

• Improve website functionality
• Analyse visitor behaviour
• Enhance user experience

You can disable cookies in your browser settings.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your POPIA rights, please contact:

John Paul Premium
Fourways, Sandton
Email: info@johnpaulpremium.co.za

10. Policy Updates

We may update this Privacy Policy periodically. The updated version will always be published on this page.